Frequently Asked Questions

  1. Frequently Asked Questions


Need help? We get asked these questions a lot, so take a look through this list. If you can’t find what you’re after, feel free to get in touch and a member of our friendly team will get back to you as soon as possible no matter what it is you need.
What is order fulfilment?
Order fulfilment is the process of receiving an order from a customer, picking and packing the items, and delivering the order to the consumer.

For more information, you can read more about our order fulfilment process here.

How outsourcing can improve the fulfilment process?
Outsourcing order fulfilment allows business owners to focus on other areas of the business (such as sales, marketing & product development) while we take care of the rest. 

As well as this, it can also help with cost reduction, improved commercial terms through carriers access to the latest technology, capacity to scale your business and customer satisfaction to name a few. 

For more information, you can find out if it’s time for you to outsource your order fulfilment.

Which e-commerce platforms do you integrate with?
We integrate with over 45 leading e-fulfilment platforms from household names such as Amazon, eBay, WooCommerce and Shopify to name a few, and the number of integrations we have continues to grow.
Which couriers do you integrate with?
We work alongside all fast and reliable major couriers including, Royal Mail, DPD, Palletline, Evri, Amazon logistics and many more.
Do you have a minimum order quantity?
We typically work with eCommerce businesses with around a minimum of 75 orders per day. Please give our team a call today and we can talk through your requirements.
Do you have a maximum order quantity?
We do not have a maximum order volume, so whatever you need regarding order fulfilment, we can always provide the perfect solution for you.
What are the cut off times for my orders to be dispatched in the day?
We work to a 2pm cut off for orders being dispatched the same day, and for selected products, on the Amazon Prime service we offer late pick up to cater for a 4pm cut off time.
Can you supply packaging for my products?
We have a range of packaging to suit every need – from postal bags and cardboard packaging, to specialist protective packaging and bespoke branded boxes and tapes. For your bespoke requirements, you can ask a member of our team for help.
Can I see my inventory and order status in real-time?
You can log in to our system and view live information including stock reports, sales reports and an overview of your order. Reports can be scheduled and emailed so you have information when you need it – and you can also be notified of backorders, input your own orders, and track orders at any time.
Where is the nearest port for my containers going to the UK when arriving at TSP?
We are located just 7 miles from one of the UK’s main ports, The Port of Tyne which was voted UK Port of the Year in 2014. 

For retailers wanting a well-equipped, well-connected, ideally located port instead of battling through the congested South-East and adding thousands of unnecessary road miles to the mix, then look no further than the Port of Tyne’s integrated logistics operation. 

We would be happy to give you a tour around the port with our partners to show you how your cargo will be handled.

Do you work with international customers?
Yes, we work with customers from all across the world and are the logistical solution for international businesses looking to break into the UK & Europe e-fulfilment market. No matter your location you will have access 24/7 to our cloud-based system so you will always know where you are with your business.
What are the steps in the order fulfilment process?
The seven steps are receiving inventory, storage, order picking, order packing, shipping, delivery and returns.
Why is the order fulfilment process important?
Having a well outlined and smooth order fulfilment process can help your business continue to draw customers and satisfy them with your products when they are delivered on time and as intended.
Why is perfect order fulfilment so critical to successful operations?
Perfect order rate has become an important indicator in measuring supply chain performance. Companies that boast some of the highest perfect order rates carry less inventory, experience shorter cash-to-cash cycle times, and have significantly fewer stock-outs than their competitors.

Google Reviews

Gary, Astral Nutrition

“The Storage Place is our trusted shipping partner and fulfilment solution provider. They have exceeded our expectations; continuing to provide an excellent level of communication and support. Since partnering with TSP we have been able to scale our global shipping operations without any headaches. With TSP handling our in-bounding, storage and shipping fulfilment, we’re able to focus on what matters to us most — making great products.”

order fulfilment five stars review ratings

J Keep

“My ecommerce business has been using the Storage Place for over 6 years. We’ve always found their fulfilment and warehousing staff to be a highly efficient, obliging and genuine bunch of people. On the rare occasions where issues occurred they’ve sorted them out swiftly with the minimum of fuss and have generally far exceeded expectations when compared to the other fulfilment centres we’ve come across. Things continue to tick over over seamlessly and I would have no hesitation in recommending them to other businesses in need of a really good fulfilment provider.”

order fulfilment five stars review ratings

Yves Fricker

“The best warehousing company far and wide. The customer service we have received during our time with the warehouse has been above and beyond excellent. We are a small furniture retailer and have been experiencing issues with our logistics. The entire team, including the director himself, have been incredibly accommodating in helping us find a solution. They are very quick to respond to any query or request I have regarding our stock. All tasks get done with diligence and haste. If your company is looking for a reliable and competent warehouse with a customer service of the highest standards then look no further. The Storage Place in Gateshead will accommodate all your needs.”

order fulfilment five stars review ratings

George Kinghorn

“The Storage Place has been storing our inventory and carrying out our fulfilment for the Bayagent, consignment sales business for over a year now and they could not be more helpful. Nothing is ever a problem and having a reliable team to carry out our fulfilment means we can concentrate on business development.”

order fulfilment five stars review ratings

Tom Jeffrey

“Amazing Company! They have supported our business from a small start up to a large-scale hot tub retailer – thoroughly enjoy working with them. Keep up the hard work. Team Wave.”

order fulfilment five stars review ratings

C. A.

“We are in a stage of hyper growth and have an ever-growing set of products and bundles and need a partner who can manage our requirements appropriately, even if they can occasionally be both complicated and last-minute! We’ve been able to scale our business whilst using TSP, both for DTC orders and also our B2B operations too (…) The strong performance of TSP has made us not entertain any conversations from other companies who want our UK fulfilment business to be with them!” order fulfilment five stars review ratings

Sarah Melling

“Fantastic Company – Love working with them. Sarah – Wave Spas”

order fulfilment five stars review ratings

Anca Selagianu

“We’re working with The Storage Place for over a year and it’s been a great experience so far. Excellent service and customer support, it is always a pleasure working with their team.”

order fulfilment five stars review ratings

Joanne Robins

“Did a short term temp contract at TSP. Found them to be a lovely and professional team to work with.”

order fulfilment five stars review ratings

Khalil, Aydya Limited

“Finding a 3PL partner to work with that we can trust to handle things seamlessly had been very difficult in the past, The Storage Place have consistently risen to any challenge in front of them and delivered with excellence in every instance. From relabelling exercises to manoeuvring the tough waters of Brexit, we have a partner we can trust to help us reach the best solutions.” order fulfilment five stars review ratings

Jack Chipperfield

“The Storage Place are doing great things to support e-commerce retailers operating in the UK. There are not many fulfilment centres in the UK who can offer a customs bonded warehouse along with Amazon Seller Fulfilled Prime. A fantastic combination and the highest service levels.”

order fulfilment five stars review ratings

TSP fulfilment services UK
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