Customer Service Management
Your Customers, Our Customers
Customer service
is what makes businesses stand out, resulting in loyal customers and repeat purchases. At TSP, we offer a dedicated helpdesk service to manage your customers email, selling platform and telephone enquiries, ensuring your customers are happy and enquiries are dealt with efficiently, while you focus on other areas of your business.
Our Customer Service Management includes
Sales Enquiries
Cross-selling & up-selling
Order queries & amendments
Processing payments & refunds
Product enquiries
Product enquiries
FAQs
Shipment tracking
Complaint Handling & Resolution
Troubleshooting
After Sales Care
FAQs
We work with you to create a detailed, ever evolving ‘Knowledge Bank’ of data, product information and FAQs to ensure we can handle and solve any query. And we understand that no two customers are ever the same – so we work with you on tone and content, creating a bespoke arrangement that acts as an extension of your brand.
Talk to us today about your customer service management requirements.
Customer Service Management
Is this service right for me?
- Is there a risk that my current process may not always deliver timely and satisfactory customer experiences, especially at peak times?
- Could my time be better spent focusing on other areas of my business? Long -term planning and marketing for example?
- Would my business benefit from avoiding the fixed costs associated with an expensive in-house customer service department?
There will always be a team member available to assist your customers (Mon-Fri 8:00 -16:30 UK time). We work to well defined quality assurance procedures that ensure consistently high service levels for both you and your customers.
Customer Service Management Pricing
Talk to us today to receive a custom quote for TSP Customer Service Management Services which help to increase customer satisfaction, while saving your time by resolving customer issues on your behalf.
The Storage Place is one of the very few independent order fulfilment companies in the North East of England with a dry bonded warehouse license, approved by HM Revenue and Customs.
Speak with us and start improving your cash flow and distribution process with bespoke order fulfillment.