Customer Service Management

Your Customers, Our Customers

Customer service is what makes businesses stand out, resulting in loyal customers and repeat purchases. At TSP, we offer a dedicated helpdesk service to manage your customers email, selling platform and telephone enquiries, ensuring your customers are happy and enquiries are dealt with efficiently, while you focus on other areas of your business.

Customer Service Management includes

Customer Service Management Sales Enquiries icon

Sales Enquiries

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Cross-selling & up-selling

Customer Service Management Order queries and amendments icon

Order queries & amendments

Processing payments and refunds icon

Processing payments & refunds

Customer Service Management Product enquiries icon

Product enquiries

Customer Service Management Product enquiries icon

Product enquiries

Customer Service Management FAQ icon

FAQs

Customer Service Management Shipment Tracking icon

Shipment tracking

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Complaint Handling & Resolution

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Troubleshooting

After Sales Care icon

After Sales Care

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FAQs

We work with you to create a detailed, ever evolving ‘Knowledge Bank’ of data, product information and FAQs to ensure we can handle and solve any query. And we understand that no two customers are ever the same – so we work with you on tone and content, creating a bespoke arrangement that acts as an extension of your brand.

Talk to us today about your customer service management requirements.

Customer Service Management

Is this service right for me?

  • Is there a risk that my current process may not always deliver timely and satisfactory customer experiences, especially at peak times?
  • Could my time be better spent focusing on other areas of my business? Long -term planning and marketing for example?
  • Would my business benefit from avoiding the fixed costs associated with an expensive in-house customer service department?
Our highly experienced team can handle both your order fulfilment and customer service as we are uniquely placed to provide your customers with real-time updates and resolutions.

There will always be a team member available to assist your customers (Mon-Fri 8:00 -16:30 UK time). We work to well defined quality assurance procedures that ensure consistently high service levels for both you and your customers.

Pricing

We operate a cost-per-ticket pricing model, you simply pay for the enquiries that come in.

Talk to us today to receive a custom quote for TSP Customer Service Management Services which help to increase customer satisfaction, while saving your time by resolving customer issues on your behalf.

Customer Service Management by The Storage Place

The Storage Place is one of the very few independent order fulfilment companies in the North East of England with a dry bonded warehouse license, approved by HM Revenue and Customs.

Speak with us and start improving your cash flow and distribution process with bespoke order fulfillment.