Customer Service Management

Your Customers, Our Customers

Customer service

…is what makes businesses stand out, resulting in loyal customers and repeat purchases. At TSP, we offer a dedicated helpdesk service to manage your customer’s email, selling platform and telephone enquiries, ensuring your customers are happy and enquiries are dealt with efficiently, while you focus on other areas of your business.

Our Customer Service Management includes

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Sales Enquiries

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Cross-selling & up-selling

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Order queries & amendments

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Processing payments & refunds

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Product enquiries

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Shipment tracking

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Complaint Handling & Resolution

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Troubleshooting

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After Sales Care

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FAQ

We work with you to create a detailed, ever evolving ‘Knowledge Bank’ of data, product information and FAQs to ensure we can handle and solve any query. And we understand that no two customers are ever the same – so we work with you on tone and content, creating a bespoke arrangement that acts as an extension of your brand.

Talk to us today about your customer service management requirements.

Customer Service Management

Is this service right for me?

  • Is there a risk that my current process may not always deliver timely and satisfactory customer experiences, especially at peak times?
  • Could my time be better spent focusing on other areas of my business? Long -term planning and marketing for example?
  • Would my business benefit from avoiding the fixed costs associated with an expensive in-house customer service department?

Our highly experienced team can handle both your order fulfilment and customer service as we are uniquely placed to provide your customers with real-time updates and resolutions.

There will always be a team member available to assist your customers (Mon-Fri 8:00 -16:30 UK time). We work to well defined quality assurance procedures that ensure consistently high service levels for both you and your customers.

Customer Service Management Pricing

We operate a cost-per-ticket pricing model, you simply pay for the enquiries that come in.

Talk to us today to receive a custom quote for TSP Customer Service Management Services which help to increase customer satisfaction, while saving your time by resolving customer issues on your behalf.

Customer Service Management by The Storage Place