About The Storage Place

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About The Storage Place

Leading independent order fulfilment centre

The Storage Place is based in the North East of England only a short distance from the iconic Tyne Bridge..

Specialising in order fulfilment we follow an innovative approach to delivering cost-effective solutions for the ecommerce sector.

We are enthusiastic about creating partnerships, working with clients best interests at heart and understanding that maintaining and building on the high level of communication and delivering excellent customer service is the key to a longstanding and mutually beneficial relationship.

We find a collaborative approach during the quotation process to be a more effective way of understanding your needs in order to formulate a quote and service that best fits your business. If you are interested in working together, please contact us on 0191 438 1616, or alternatively complete the contact form and our team will be in touch.

Our Achievement

Memberships, licenses, accreditation and certificates

Member of

UK Warehousing
Association

Acredited

ISO 9001:2015
Quality Standard

License

HMRC Bonded
Warehousing

North East England Chamber of Commerce

Member of

North East England
Chamber of Commerce

North East England Chamber of Commerce

Certified

Authorised
Economic Operator

Frequently Asked Questions
What is order fulfilment?

Order fulfilment is the process of receiving an order from a customer, picking and packing the items, and delivering the order to the consumer.
Read more about our order fulfilment process here.

Why outsource order fulfilment?

Outsourcing order fulfilment allows business owners to focus on other areas of the business (for example Sales, marketing & product development) while we take care of the rest. There are many benefits of outsourcing fulfilment such as cost reduction, improved commercial terms through carriers access to the latest technology, capacity to scale your business and customer satisfaction to name a few. Find out more here

What is a SKU?

A SKU (or stock keeping unit) is a code that is allocated to one unique product line and includes attributes that differentiate products from each other such as colour, brand and size.

Which e-commerce platforms do you integrate with?

We integrate with over 45 leading ecommerce platforms from household names such as Amazon, eBay, Magento and Shopify but to name a few, and the number of integrations we have continues to grow.

Which couriers do you integrate with?

We work alongside all major couriers including Royal Mail, Parcel Force, My Hermes, DX and DHL but to name a few.  

Do you offer Amazon Seller Fulfilled Prime?

Yes, with Amazon Seller Fulfilled Prime we will fulfil your Amazon orders while you benefit from displaying the Amazon Prime badge. Read our article for more information on Amazon Seller Fulfilled Prime.

Will I have an account manager?

We pride ourselves on customer service and ensuring you can talk to our team at all times. You will have a dedicated account manager who, along with our friendly customer support team, will assist you with any questions you may have and guide you throughout our set-up process.

What is the set-up process and how long does it take?

Please speak with one of our team who will be able to advise you on how long set up will take as every one of our customers is unique. Some take a little longer than others, and customers have joined The Storage place in less than 5 working days. Either way we will have you operational and trading in very little time.  

Can I see my inventory and order status in real-time?

You can log into our system and view live information including stock reports, sales reports and an overview of your order. Reports can also be scheduled and emailed so you have information when you need it. You can also be notified of back orders, input your own orders, and track orders at any time.

 

Do you have a minimum order quantity?

We typically work with ecommerce businesses with around a minimum of 75 orders per day. Please give one of our team a call today and we can talk through your requirements.

 

Can you help with importing my goods?

While we do not provide this service directly through The Storage Place, we partner with an internationally renowned freight forwarding business to ensure your products arrive in time and in good condition.

 

What is Customs bonded warehouse facilities?
Our customs bonded warehouse, approved by HM Revenue & Customs, enables us to store goods imported from outside of the EU whilst deferring the charges of Duty and VAT until the goods have been shipped from our facility, improving your cash flow by up to 25%.   
Do you work with international customers?
Yes, we work with customers from all across the world and are the logistical solution for international businesses looking to break into the UK & Europe. No matter your location you will have access 24/7 to our cloud-based system so you will always know where you are with your business.
Can I have multiple users on the software?
Yes, you can have multiple users with different levels of access. Reports can also be scheduled and emailed for each user so you have information exactly when you need it.
What if I have multiple SKU’s on different platforms, for example eBay and Amazon?
Sometimes it’s not always possible to keep a uniform set of product codes (SKU’S) across all channels, and this results in product import errors.
This is not a problem on Mintsoft as we have the ability to map different SKU codes across channel for the same product.
Can you handle Kit and Bundle building?
Yes, Kit Building the components are pre-built in a kit or pack to be dispatched as 1 product & a product bundle dispatches components individually.
How long does the API link work?
Indefinitely – the link will only stop if we delete the link or similarly you delete the link from your side.
I need help setting up VAT, can you help with this?
While we do not provide this service directly through The Storage Place, we partner with a UK based VAT consultancy that can advise you on all of the UK’s VAT requirements.
What are the cut off times for my orders to be dispatched in the day?
We work to a 1pm cut off for orders being dispatched the same day and for selected products on the Amazon prime service this is 2pm.
Can you supply packaging for my products?
Yes, we have a range of packaging to suit every need from postal bags and cardboard packaging through to specialist protective packaging and bespoke branded boxes and tapes. Ask one of our team for further information.
What is the nearest port for my containers arriving into the UK when they are coming to The Storage Place?
We are located just 7 miles from one of the UK’s main ports, The Port of Tyne which was voted UK Port of the Year 2014. For retailers wanting a well-equipped, well-connected, ideally located port instead of battling through the congested South-East and adding thousands of unnecessary road miles to the mix, then they need look no further than the Port of Tyne’s integrated logistics operation. We would be only too happy to give you a tour around the port with our partners to show you how your cargo will be handled.

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