About TSP

UK-based Order Fulfilment, Pick and Pack and Distribution Warehouse

  1. About Us

Google Reviews

Gary, Astral Nutrition

“The Storage Place is our trusted shipping partner and fulfilment solution provider. They have exceeded our expectations; continuing to provide an excellent level of communication and support. Since partnering with TSP we have been able to scale our global shipping operations without any headaches. With TSP handling our in-bounding, storage and shipping fulfilment, we’re able to focus on what matters to us most — making great products.”

order fulfilment five stars review ratings

J Keep

“My ecommerce business has been using the Storage Place for over 6 years. We’ve always found their fulfilment and warehousing staff to be a highly efficient, obliging and genuine bunch of people. On the rare occasions where issues occurred they’ve sorted them out swiftly with the minimum of fuss and have generally far exceeded expectations when compared to the other fulfilment centres we’ve come across. Things continue to tick over over seamlessly and I would have no hesitation in recommending them to other businesses in need of a really good fulfilment provider.”

order fulfilment five stars review ratings

Yves Fricker

“The best warehousing company far and wide. The customer service we have received during our time with the warehouse has been above and beyond excellent. We are a small furniture retailer and have been experiencing issues with our logistics. The entire team, including the director himself, have been incredibly accommodating in helping us find a solution. They are very quick to respond to any query or request I have regarding our stock. All tasks get done with diligence and haste. If your company is looking for a reliable and competent warehouse with a customer service of the highest standards then look no further. The Storage Place in Gateshead will accommodate all your needs.”

order fulfilment five stars review ratings

George Kinghorn

“The Storage Place has been storing our inventory and carrying out our fulfilment for the Bayagent, consignment sales business for over a year now and they could not be more helpful. Nothing is ever a problem and having a reliable team to carry out our fulfilment means we can concentrate on business development.”

order fulfilment five stars review ratings

Tom Jeffrey

“Amazing Company! They have supported our business from a small start up to a large-scale hot tub retailer – thoroughly enjoy working with them. Keep up the hard work. Team Wave.”

order fulfilment five stars review ratings

C. A.

“We are in a stage of hyper growth and have an ever-growing set of products and bundles and need a partner who can manage our requirements appropriately, even if they can occasionally be both complicated and last-minute! We’ve been able to scale our business whilst using TSP, both for DTC orders and also our B2B operations too (…) The strong performance of TSP has made us not entertain any conversations from other companies who want our UK fulfilment business to be with them!”

order fulfilment five stars review ratings

Sarah Melling

“Fantastic Company – Love working with them. Sarah – Wave Spas”

order fulfilment five stars review ratings

Anca Selagianu

“We’re working with The Storage Place for over a year and it’s been a great experience so far. Excellent service and customer support, it is always a pleasure working with their team.”

order fulfilment five stars review ratings

Joanne Robins

“Did a short term temp contract at TSP. Found them to be a lovely and professional team to work with.”

order fulfilment five stars review ratings

Khalil, Aydya Limited

“Finding a 3PL partner to work with that we can trust to handle things seamlessly had been very difficult in the past, The Storage Place have consistently risen to any challenge in front of them and delivered with excellence in every instance. From relabelling exercises to manoeuvring the tough waters of Brexit, we have a partner we can trust to help us reach the best solutions.”

order fulfilment five stars review ratings

Jack Chipperfield

“The Storage Place are doing great things to support e-commerce retailers operating in the UK. There are not many fulfilment centres in the UK who can offer a customs bonded warehouse along with Amazon Seller Fulfilled Prime. A fantastic combination and the highest service levels.”

order fulfilment five stars review ratings

About The Storage Place

Leading independent order fulfilment centre

The Storage Place is based in the North East of England only a short distance from the iconic Tyne Bridge.
Specialising in e-fulfilment solutions we follow an innovative approach to delivering cost-effective services for the ecommerce sector.

We are enthusiastic about creating partnerships, working with clients best interests at heart and understanding that maintaining and building on the high level of communication and delivering excellent customer service is the key to a long-standing and mutually beneficial relationship.

We find a collaborative approach during the quotation process to be a more effective way of understanding your needs in order to formulate a quote and service that best fits your business. If you are interested in working together, please contact us on 0191 438 1616, or get a quote below and our team will be in touch.

e-fulfilment distribution storage place
TSP fulfilment services UK
The Storage Place ISO 9001:2015 Certification

E-fulfilment Achievements

Memberships, licenses, accreditation and certificates

UK Warehousing Association logo

Member of

UK Warehousing
Association

ISO Quality Standard

Acredited

ISO 9001:2015
Quality Standard

HMRC Bonded Warehousing

License

HMRC Bonded
Warehousing

North East England Chamber of Commerce

Member of

North East England
Chamber of Commerce

UK Authorised Economic Operator

Certified

Authorised
Economic Operator

Frequently Asked Questions
What is order fulfilment?

Order fulfilment is the process of receiving an order from a customer, picking and packing the items, and delivering the order to the consumer.
Read more about our order fulfilment process here.

Why outsource order fulfilment?

Outsourcing order fulfilment allows business owners to focus on other areas of the business (for example Sales, marketing & product development) while we take care of the rest. There are many benefits of outsourcing fulfilment such as cost reduction, improved commercial terms through carriers access to the latest technology, capacity to scale your business and customer satisfaction to name a few. Find out more here.

What is a SKU?

A SKU (or stock keeping unit) is a code that is allocated to one unique product line and includes attributes that differentiate products from each other such as colour, brand and size.

Which e-commerce platforms do you integrate with?

We integrate with over 45 leading e-fulfilment platforms from household names such as Amazon, eBay, Magento and Shopify but to name a few, and the number of integrations we have continues to grow.

Which couriers do you integrate with?

We work alongside all major couriers including Royal Mail, DPD, DX, Palletline, My Hermes, Amazon logistics and other.

Do you offer Amazon Seller Fulfilled Prime?

Yes, with Amazon Seller Fulfilled Prime we will fulfil your Amazon orders while you benefit from displaying the Amazon Prime badge. Read our article for more information on Amazon Seller Fulfilled Prime.

Will I have an account manager?

We pride ourselves on customer service and ensuring you can talk to our team at all times. You will have a dedicated account manager who, along with our friendly customer support team, will assist you with any questions you may have and guide you throughout our set-up process.

What is the set-up process and how long does it take?

Please speak with one of our team who will be able to advise you on how long set up will take as every one of our customers is unique. Some take a little longer than others, and customers have joined The Storage Place e-fulfilment environment in less than 5 working days. Either way we will have you operational and trading in very little time.  

Can I see my inventory and order status in real-time?

You can log into our system and view live information including stock reports, sales reports and an overview of your order. Reports can also be scheduled and emailed so you have information when you need it. You can also be notified of back orders, input your own orders, and track orders at any time.

 

Do you have a minimum order quantity?

We typically work with ecommerce businesses with around a minimum of 75 orders per day. Please give one of our team a call today and we can talk through your requirements.

 

Can you help with importing my goods?

While we do not provide this service directly through The Storage Place, we partner with an internationally renowned freight forwarding business to ensure your products arrive in time and in good condition.

 

What is Customs bonded warehouse facilities?
Our customs bonded warehouse, approved by HM Revenue & Customs, enables us to store goods imported from outside of the UK whilst deferring the charges of Duty and VAT until the goods have been shipped from our facility, improving your cash flow by up to 25%.
Do you work with international customers?

Yes, we work with customers from all across the world and are the logistical solution for international businesses looking to break into the UK & Europe e-fulfilment market. No matter your location you will have access 24/7 to our cloud-based system so you will always know where you are with your business.

Can I have multiple users on the software?

Yes, you can have multiple users with different levels of access. E-fulfilment reports can also be scheduled and emailed for each user so you have information exactly when you need it.

What if I have multiple SKU’s on different platforms, for example eBay and Amazon?

Sometimes it’s not always possible to keep a uniform set of product codes (SKU’S) across all channels, and this results in product import errors.
This is not a problem on our e-fulfilment system as we have the ability to map different SKU codes across channel for the same product.

Can you handle Kit and Bundle building?

Yes, in Kit Building the components are pre-built in a kit or pack to be dispatched as 1 product & a product bundle dispatches components individually.

How long does the API link work?
Indefinitely – the link will only stop if we delete the link or similarly you delete the link from your side.
I need help setting up VAT, can you help with this?
While we do not provide this service directly through The Storage Place, we partner with a UK based VAT consultancy that can advise you on all of the UK’s VAT requirements.
What are the cut off times for my orders to be dispatched in the day?
We work to a 2pm cut off for orders being dispatched the same day, and for selected products on the Amazon Prime service we offer late pick up to cater for a 4PM cut off time.
Can you supply packaging for my products?
Yes, we have a range of packaging to suit every need from postal bags and cardboard packaging through to specialist protective packaging and bespoke branded boxes and tapes. Ask one of our team for further e-fulfilment packaging information.
What is the nearest port for my containers arriving into the UK when they are coming to The Storage Place?
We are located just 7 miles from one of the UK’s main ports, The Port of Tyne which was voted UK Port of the Year 2014. For retailers wanting a well-equipped, well-connected, ideally located port instead of battling through the congested South-East and adding thousands of unnecessary road miles to the mix, then they need look no further than the Port of Tyne’s integrated logistics operation. We would be only too happy to give you a tour around the port with our partners to show you how your cargo will be handled.

360 view

View The Storage Place e-fulfilment office, warehouse and pick and pack areas

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