With experience in business to consumer, wholesale and supply to high-street retailers such as John Lewis, Argos and Amazon, we offer a complete fulfilment solution to suit all needs. Store anything from cases, cartons and pallets of stock and we will create a bespoke fulfilment package for you.
1. Our highly skilled team will receive delivery of your stock direct from your manufacturer or supplier. Items are checked and inventoried before they are stored in our secure warehouse.
2. Our fully API integrated system takes care of all of your orders. Items are efficiently picked, packed and sent for delivery and tracking information is uploaded to your systems. We can also handle any returns for you.
3. Log in to the cloud-based system for live stock information and reports at any time, on any device, and from anywhere in the world.
4. Benefit from our dedicated customer support desk to assist you with any queries you may have.
Our innovative, robust and secure cloud based IT system gives you visibility, control and 24/7 access from anywhere. Allowing you to stay efficient, manage high volumes and most importantly, respond quickly to changing demand.
Our IT system is fully integrated with leading eCommerce websites including Amazon, eBay, Shopify and Magento to name a few. It allows multiple users for each business with different levels of access and our quick set up process means your account manager will have your business up and running in as little as 3 days with complete guidance throughout.
Keep track of orders whist you’re away from your desk – log in to your account on our cloud based system from your home, office or mobile anywhere in the world, 24/7. All data is SSL certified meaning personal data is safe and secure.
We offer a wide range of personalisation options including shipping labels and dispatch notes which can be customised for each platform and edited on the system. We are also flexible with special packaging requirements and can package your products in any way that you choose to ensure we stay true to your brand.
We pride ourselves on customer service and ensuring you can talk to our team at all times. Your account manager, along with our friendly customer support team, will assist you with any questions you may have. Simply phone, email, use our help desk ‘Zendesk’, or raise queries in the system against an order if you require further information and our team will be on hand to assist you and offer advice.
Log in and view live information including stock reports, sales reports and an overview of your orders. Reports can be scheduled and emailed for each user so you have information exactly when you need it. You can also be notified of back orders, input your own orders, and track orders at any time.
Stock is managed by our system and all dispatched orders are updated immediately. Orders feed into the system throughout the day and picked, packed and dispatched efficiently. Check the status of orders at any time by logging in to see real-time data.
In addition to providing B2C fulfilment solutions, we also specialise in distributing goods to leading high street retailers including Amazon, Argos, John Lewis, Next and Toys R Us.
Our straight forward pricing structure has no hidden or added costs. For a quotation and further information about our fulfilment services, contact us using the form below or call 0191 438 1616.
A world leading manufacturer of vacuum cleaners and outdoor power equipment, our client was initially supplying to high street retailers. Looking to break into the B2C market, they required a fully integrated and seamless logistics solution that would cater for the full process – from taking direct delivery of the manufactured goods, to fulfilling orders and delivering to the customers.
Our client, an established B2C internet retailer of gym and fitness equipment, was initially working out of a self-storage centre. After much success, it was decided that they would outsource fulfilment to allow for growth and scalability.
With patented industrial products and technologies, our client is an innovative leader in the commercial cleaning and maintenance products industry based in the USA.
With an extensive branded line of products, it was time to expand into the UK market in which they turned to The Storage Place to handle the complete fulfilment process on their behalf.
“After having moved my ecommerce venture’s fulfilment to The Storage Place, I can honestly say they’ve done a fantastic job. The service itself is top notch and the communication from the team has been great – they really do go above and beyond to make sure I’m kept happy, which is awesome!”
Gary Ward, Director
“The best warehousing company far and wide. The customer service we have received during our time with the warehouse has been above and beyond excellent. We are a small furniture retailer and have been experiencing issues with our logistics. The entire team, including the director himself, have been incredibly accommodating in helping us find a solution. They are very quick to respond to any query or request I have regarding our stock. All tasks get done with diligence and haste. If your company is looking for a reliable and competent warehouse with a customer service of the highest standards then look no further. The Storage Place in Gateshead will accommodate all your needs.”
Yves Fricker, Director
“We finally got it right when we partnered with The Storage Place. They give us competitive prices for storage, packaging and shipping and their system integrates with our own, providing visibility, accuracy, efficiency and flexibility. The management and operations team are motivated, always responding promptly. It has significantly reduced our admin overhead and now we are more focused on the exciting work of developing and scaling our business.”
Bernard McNamee, Managing Director
“We have been working with The Storage Place since January 2014 and have found that we have been able to almost treble our turnover by outsourcing fulfilment and working with them. The technology has enabled us to keep up to date with our stock inventory and they are always looking at new cost effective ways to provide good service to our customers.”
Jo & Nick Burrows, Directors
“The Storage Place system is perfect, it is very easy to use, I can easily upload files, I have full access to tracking numbers and can check remaining stock easily.”
Ivan Loscinins, Managing Director
“We have been using The Storage Place as our sole UK warehouse since December 2008 and they have been fully committed in helping us grow our business. They also have a close relationship with our chosen freight forwarder which has meant that the process of shipping goods from China, storing them under Bond in the warehouse and shipping direct to our customers is seamless and efficient.”
John Atkinson, Operations Manager
“The Storage Place provide an excellent service for our e-commerce business in the UK. The company is not tied down by inflexible systems and procedures and can still offer reliability in deliveries. Staff are friendly and easy to talk to and quick to help solve our problems. The software used as our interface is a good choice, it is simple to use, lightweight and the monthly reports we receive from it are very detailed clearly showing a breakdown of all the costs. The Storage Place are a very good fit for us and we have confidence in growing our business with them.”
Doug Begg, Technical Director
“The Storage Place have revolutionised the way we work in terms of our warehousing and fulfilment elements of our business.
We have benefited hugely from the Mint system which allows us to access crucial information at any time. The process of uploading orders is very straightforward and provides an effective communication tool between ourselves and The Storage Place. What has made the biggest difference is the team of people we have on our business who we trust to deliver on what we need. We couldn’t ask for better customer service.”
Caroline Lee, Co-founder
When businesses grow, we often find that the logistics, storing, picking, packing and delivering products can become extremely time consuming. Use the checklist to help you decide if it’s time to outsource your order fulfilment.