We know on time delivery is one of the most important factors to customer experience, along with the right packaging, but delivery doesn’t just end at the front door. The last impression is the most important so getting the delivery right is essential.
Whether an order has been delivered through the letterbox, handed to your customer at the door, or picked up from a collection point, the customer experience isn’t complete until the item has been opened and is exactly what the customer expected.Read more
Packaging plays a vital role in the customer experience when it comes to e-commerce. Customers expect their parcel to arrive quickly, damage-free and well presented.
Packaging is the very first thing a customer will see before they even interact with your product, so it has to be right.
With that in mind, how can you improve your customer experience?Read more
During your busiest time of the year, not only are the orders flooding in and products flying out, but peak times also bring some challenges. Mistakes are more likely to be made than at other times of the year, and they sometimes can’t be dealt with as quickly or efficiently as usual.
So how do you make sure you’re ready for peak time challenges?
We are pleased to announce that The Storage Place has recently been certified ISO 9001:2015 status by SGS – a leading inspection, verification, testing and certification company.
The ISO 9001:2015 standard is an integral part of our efforts towards sustainable development and improving our overall performance.
Many ecommerce businesses outsource the fulfilment of Amazon orders to FBA (Fulfilment by Amazon), and there are both pros and cons to selling on FBA. But what are the benefits of Fulfilment by Merchant (FBM) and using a third-party fulfilment house to fulfil Amazon orders directly?
IT software is important not only for the fulfilment centre, but also for you – the client. When outsourcing fulfilment, you need access to stock information, the ability to view sales reports and also to track orders. The fulfilment centre may handle everything for you, but you need to be kept in the loop. What are the key features you should you look for in your fulfilment partner’s software?
A customs bonded warehouse is a secure space which allows you to store goods imported from outside of the EU. Import duty and VAT charges are deferred until the goods are sold or removed from the bonded warehouse, which bring many benefits to businesses who import goods.
The right product at the right time is key to success, but there are also other factors to consider in the competitive world of eCommerce. Good customer service is what makes businesses stand out, and can result in loyal customers and repeat purchases. So how can you improve the customer experience?
When outsourcing order fulfilment, it’s not just about saving money, it’s about a partnership. Choosing the right partner can help your company grow and share good practice and advice. What should you look for in a fulfilment partner?
Last year shoppers spent a record £1.1bn with UK retailers on Black Friday and 2016 is predicted to be even bigger. So with Black Friday (25th November), Cyber Monday (28th November), Christmas and Boxing Day around the corner, are you ready for the Christmas rush?